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Besser Block Supply Co
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Terms and Conditions

 

Welcome to besserblocksupplyco.com.au ("Website"). These Terms and Conditions ("Terms") govern your use of our Website and the purchase of our products. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website.

1. General Information

1.1. This Website is operated by Besser Block Supply Co. ("Company," "we," "us," or "our").

1.2. These Terms apply to all users of the Website, including but not limited to customers, browsers, vendors, and merchants.

2. Use of the Website

2.1. You agree to use the Website for lawful purposes only and in compliance with all applicable laws and regulations.

2.2. You must not use the Website to transmit any harmful code, viruses, or other malicious content.

2.3. We reserve the right to suspend or terminate access to the Website for any reason, including but not limited to breaches of these Terms.

3. Products and Services

3.1. We offer a selection of three types of Besser blocks, as described on the Website. Product details, including specifications and prices, are subject to change without notice.

3.2. We strive to ensure accurate product descriptions and images; however, we do not guarantee that all information is error-free or complete. Variations in color and texture may occur.

3.3. All products are subject to availability. We reserve the right to discontinue any product at any time.

4. Orders and Payment

4.1. By placing an order on the Website, you agree to provide accurate and complete information.

4.2. Orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our discretion.

4.3. Payment must be made at the time of order placement. Accepted payment methods will be listed on the Website.

4.4. Prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.

5. Delivery

5.1. Delivery is available within designated areas in Australia as specified on the Website.

5.2. Estimated delivery times are provided for guidance only and may vary. We are not liable for delays outside our control.

5.3. Delivery charges will be specified at checkout and form part of your order.

6. Returns and Refunds

6.1. Our returns and refunds policy is governed by Australian Consumer Law. Please refer to the "Returns and Refunds" section on the Website for detailed information.

6.2. To initiate a return, contact us within the specified period and provide proof of purchase.

6.3. Refunds will be processed using the original payment method.

7. Intellectual Property

7.1. All content on the Website, including text, images, logos, and design, is the property of the Company and is protected by intellectual property laws.

7.2. You may not reproduce, distribute, or exploit any content from the Website without prior written permission from us.

8. Limitation of Liability

8.1. To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website or purchase of our products.

8.2. Our liability is limited to the amount paid for the product(s) in question.

9. Changes to Terms

9.1. We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on the Website.

9.2. Your continued use of the Website following any changes constitutes acceptance of the revised Terms.

10. Governing Law

10.1. These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts in Queensland.

11. Contact Information

11.1. For questions about these Terms or other inquiries, please contact us at:

Email: info@besserblocksupplyco.com.au
Phone: +61 466 719 158

Besser Block Supply Co.

 

At Besser Block Supply Co. ("Company," "we," "us," or "our"), we are committed to providing high-quality products and ensuring customer satisfaction. This Return and Refund Policy outlines the terms under which returns and refunds may be processed.

1. Change of Mind

1.1. We do not offer refunds or exchanges for change of mind. Please choose your products carefully and ensure they meet your requirements before purchasing.

2. Damaged or Defective Products

2.1. If your product is damaged or defective upon delivery, you must notify us within 7 days of receiving the item.

2.2. To initiate a claim, provide the following information:

  • Proof of purchase (e.g., receipt or order confirmation).
  • A description of the issue.
  • Photographic evidence of the damage or defect.

2.3. Upon validation of your claim, we may:

  • Offer a replacement product.
  • Issue a refund to your original payment method.

3. Incorrect Products

3.1. If you receive an incorrect product, notify us within 7 days of delivery.

3.2. We will arrange for the return of the incorrect product and send the correct product at no additional cost to you.

4. Return Conditions

4.1. All returns must be authorized by us prior to being shipped back. Unauthorized returns will not be accepted.

4.2. Returned products must be in their original condition and packaging unless the product is defective or damaged.

4.3. We reserve the right to inspect returned items to verify their condition before processing any refunds or replacements.

5. Non-Returnable Items

5.1. The following items are not eligible for return or refund:

  • Products that have been used or installed.
  • Custom or made-to-order products.
  • Items purchased on clearance or as part of a final sale.

6. Refund Process

6.1. Refunds will be issued using the original payment method unless otherwise agreed.

6.2. Processing times for refunds may vary based on your payment provider but typically take 5-10 business days after approval.

7. Contact Information

7.1. For return or refund inquiries, please contact us at:

Email: info@besserblocksupplyco.com.au
Phone: 0402433580

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Besser Block Supply Co.

Zillmere Queensland 4034, Australia

+61466719158

Copyright © 2025 Besser Block Supply Co. - All Rights Reserved.

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